Looking for IT Support?

Over the years we have gained expert knowledge in manufacturing software and IT requirements for manufacturing so we understand that as a manufacturer you need a high level of support from your IT company;  making sure that your systems and working efficiently enabling you to create, deliver and promote your products.

We know that every second your staff and machinery are not working at peak efficiency directly affects the bottom line.

That’s why we’ve created our 12 Top IT Tips for Manufacturers, so make sure you download this free PDF by completing the form.

Manufacturing also requires specialist knowledge. Understanding how to interface machinery, networks, CAD systems, ERP and MRP is essential and often not an area most IT firms have much experience in.

We are always on hand for any issues they have, we work proactively to make sure your systems are functioning correctly and efficiently and if something does go wrong we get them back up and running as quickly as possible, because we’ve taken the steps to ensure all systems are backed up and protected.

Here’s just some of the projects we have worked on:

  • Installation of a CNC water jet cutting machine
  • Installation of a CNC router
  • Installation of a CNC laser cutter
  • Research, Testing and implementation of an EDI invoicing system
  • Configuration of bending machines
  • Installation of a CAD suite directly connected to the machinery
  • Installation of remotely accessible CCTV systems
  • Provisioning for additional ‘Portakabin’ offices

All of these projects were delivered on site, on time and on budget.

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We take the privacy of your information very seriously. When you contact us, and you give us any details, (such as your name, email address etc.) we hold such information securely, which means your information cannot be read by anyone who should not see it.

We comply with all applicable data protection legislation, and we treat all your information as confidential.

We are committed to protecting your privacy and developing technology that provides a safe online experience.

No third-party institutions will handle the information without your explicit permission.

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Rochester & Associates Ltd

Testimonials

Since first meeting Tor whilst networking I have used her company’s services consistently to provide a reliable IT service without all the normal techy speak and at a rate which doesn’t break the bank every time you pick up the phone to them.

I have recommended them on many occasions in the past and will continue to do so.

More recently, Rochester and Associates have helped me make a seamless transition to the world of Cloud based computing with many benefits to how I work when away from my base.

Mike Eastwood

Rochester & Associates were IT support for a company that I was engaged to provide marketing support to.

During this period the company experienced major virus infection on it’s network.

Tor provided very professional and thorough advice & support, enabling us to clean the system & restore from backups Rochester held without any disruption to production.

Would definitely recommend.

Andrew Rostron

I know I whinge and panic when you drag me into the 21st century and I probably don’t say thank you enough cos I only call when I’m in a panic…..

So thank you both for looking after me and being patient with me and putting up with my horrible stress calls.

Sarah Tysall

I have known Tor for several years and have always found her to be really approachable, friendly and a fantastic ambassador for Rochester & Associates. Tor and her team were able to help me personally recently when a hard disk crash meant that I lost all of my data and use of a business laptop. They had me up and running in no time and nothing was too much trouble for them to sort out.

I have no hesitation in recommending Tor and her team to anyone who needs help with their IT systems – no matter how large or small. They will be efficient and friendly and keep your business going.

Top qualities: Personable, Expert, High Integrity

Susan Clarkson

I met Tor McKenzie through networking events and knew that one day I would work with her.

She has a talent for speaking in plain English, getting to the nub of an issue and providing reassurance for non-techies like me.

When an opportunity arose to fix an IT problem, Tor introduced me to her business partner, Simon Rochester, and it soon became clear we had similar values about how to do business together. They set up remote desk-top access for me and transferred my website from a previous partner.

Both Simon and Tor are genuine, friendly and expert at what they do.

What I like about them is their commitment to service, value and a long-term relationship. Nothing is too much trouble and I can always rely on their speedy response.

They will also tell you not to invest if it’s the right thing to do!

David Shindler